Strategic Workforce Optimization Manager

5 days ago


Bengaluru, Karnataka, India ADCI - BLR 14 SEZ Full time

Overview

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The Registration & Compliance organization at ADCI is responsible for making Amazon a safer and more trusted platform by protecting its customers and deterring malicious activities. We are seeking a seasoned leader with exceptional program management skills to join our team as a Strategic Workforce Optimization Manager.

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About the Role

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This is an exciting opportunity for a motivated professional to drive workforce planning, optimization, and innovation across various projects and functions within the R&C organization. The ideal candidate will have a strong track record of delivering results in a leadership role, with expertise in data-driven decision-making, program requirements definition, and cross-functional collaboration.

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Key Responsibilities

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  • Lead various projects for workforce management and operations, impacting cost, service level agreements, and operational efficiency.">
  • Oversee end-to-end service level delivery and headcount utilization for functions within R&C.">
  • Provide blended leadership support for multiple programs, leveraging in-house cross-flexing, outsourcing opportunities, and technology migrations.">
  • Clearly communicate dependencies and collaborate with teams on changes or deviations to plans.">
  • Participate in wider R&C projects and initiatives, coordinating with Operations, Training, Vendors, Capacity Planning, Forecasting, and Finance teams.">
  • Leverage existing technology, including global standardization of reporting, to drive insights and improvements.">
  • Conduct root cause analysis and develop corrective action plans for variances in vendor operational performance.">
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Requirements and Qualifications

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We are seeking a highly experienced professional with:

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  • At least 5 years of experience in leading a workforce planning team and managing outsourcing projects.">
  • A proven track record of sound decision-making, taking ownership, and delivering results in a leadership role.">
  • Experience defining program requirements and using data and metrics to determine improvements.">
  • Bachelor's degree in a quantitative field (engineering, economics, math, statistics).">
  • Excellent communication and leadership skills, with the ability to collaborate effectively with cross-functional teams.">
  • Strong analytical and problem-solving skills, with the ability to leverage data to drive informed decisions.">
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Preferred Qualifications

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Prior experience in Aspect or equivalent eWFM platforms, advanced data analytics relevant to WFM and Ops metrics, and managing multi-geography-based teams is highly desirable.

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What We Offer

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As a Strategic Workforce Optimization Manager at ADCI, you can expect a competitive salary ranging from $120,000 to $180,000 per annum, depending on your experience and qualifications. Our compensation package also includes benefits such as health insurance, retirement plans, and paid time off.

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Location

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This role is based in Bangalore, India, with flexibility to work remotely as needed. We offer a dynamic and supportive work environment, with opportunities for growth and development in a rapidly evolving industry.



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