Program Director for Workforce Optimization

5 days ago


Bengaluru, Karnataka, India ADCI - BLR 14 SEZ - F07 Full time
About the Role:

We're seeking a skilled Program Director for Workforce Optimization to join our team at ADCI - BLR 14 SEZ - F07. As a key member of our team, you'll be responsible for delivering best-in-class customer experience while reducing staffing gaps.

Key Responsibilities:
  • Create capacity plans that balance customer experience, employee experience, and cost effectiveness.
  • Develop and improve forecasting models using data analysis and statistical tools.
  • Mitigate capacity risks by managing dependencies across multiple operating units.
  • Participate in wider STAR projects and initiatives, providing optimal workflow and planning solutions.
  • Coordinate with Operations, Capacity Planning, and Finance teams to analyze historical data and forecast demand.
  • Support local site management to optimize staffing requirements.

A Day in the Life:
You'll work collaboratively with our teams to ensure maximum productive utilization of available staff and reduce re-work, manual work, and error identification time. If you're passionate about delivering exceptional customer experiences and have a proven track record in workforce optimization, we encourage you to apply.

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