Program Director for Workforce Optimization
5 days ago
We're seeking a skilled Program Director for Workforce Optimization to join our team at ADCI - BLR 14 SEZ - F07. As a key member of our team, you'll be responsible for delivering best-in-class customer experience while reducing staffing gaps.
Key Responsibilities:
- Create capacity plans that balance customer experience, employee experience, and cost effectiveness.
- Develop and improve forecasting models using data analysis and statistical tools.
- Mitigate capacity risks by managing dependencies across multiple operating units.
- Participate in wider STAR projects and initiatives, providing optimal workflow and planning solutions.
- Coordinate with Operations, Capacity Planning, and Finance teams to analyze historical data and forecast demand.
- Support local site management to optimize staffing requirements.
A Day in the Life:
You'll work collaboratively with our teams to ensure maximum productive utilization of available staff and reduce re-work, manual work, and error identification time. If you're passionate about delivering exceptional customer experiences and have a proven track record in workforce optimization, we encourage you to apply.
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