Technical Support Professional

2 weeks ago


Bengaluru, Karnataka, India Value Point Systems Pvt Ltd Full time
Job Summary

We are seeking an experienced Technical Support Professional to join our team at Value Point Systems Pvt Ltd. As a member of our support team, you will be responsible for providing top-notch technical assistance to our clients.

About the Role

This is a challenging and rewarding role that requires strong technical skills, excellent communication abilities, and a customer-centric approach. You will be working on a wide range of technologies, including hardware, operating systems, virtualization, patch management, backup solutions, and more. Your primary responsibility will be to resolve incidents and requests from our customers in a timely and efficient manner.

Key Responsibilities

- Provide first response support via remote means whenever possible
- Transfer and track tickets to closure with the help of SMEs or OEM teams
- Conduct onsite visits when remote troubleshooting is not feasible
- Participate in the NOC resolver group to assist MSO customers during times of high activity

Requirements

- 4+ years of experience in technical support or a related field
- Strong knowledge of various technologies, including Microsoft Windows Server, Red Hat Enterprise Linux, VMware, Hyper-V, Commvault, Veeam, and more
- Excellent problem-solving skills and attention to detail
- Ability to work effectively in a team environment and prioritize tasks efficiently

What We Offer

- A competitive salary of ₹8-12 lakhs per annum, depending on experience and qualifications
- Opportunities for growth and professional development within the company
- A dynamic and supportive work environment that encourages collaboration and innovation

About Us

Value Point Systems Pvt Ltd is a leading global solutions and services provider in digital transformation and cybersecurity. We enable, facilitate, and accelerate digital transformation for our customers' businesses by connecting them with hundreds of best-in-class IT vendors. Our company has a broad spectrum of equipment and platform troubleshooting capabilities, making us a valuable partner for businesses across various sectors.

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