Technical Support Professional
2 weeks ago
We are seeking an experienced Technical Support Professional to join our team at Value Point Systems Pvt Ltd. As a member of our support team, you will be responsible for providing top-notch technical assistance to our clients.
About the Role
This is a challenging and rewarding role that requires strong technical skills, excellent communication abilities, and a customer-centric approach. You will be working on a wide range of technologies, including hardware, operating systems, virtualization, patch management, backup solutions, and more. Your primary responsibility will be to resolve incidents and requests from our customers in a timely and efficient manner.
Key Responsibilities
- Provide first response support via remote means whenever possible
- Transfer and track tickets to closure with the help of SMEs or OEM teams
- Conduct onsite visits when remote troubleshooting is not feasible
- Participate in the NOC resolver group to assist MSO customers during times of high activity
Requirements
- 4+ years of experience in technical support or a related field
- Strong knowledge of various technologies, including Microsoft Windows Server, Red Hat Enterprise Linux, VMware, Hyper-V, Commvault, Veeam, and more
- Excellent problem-solving skills and attention to detail
- Ability to work effectively in a team environment and prioritize tasks efficiently
What We Offer
- A competitive salary of ₹8-12 lakhs per annum, depending on experience and qualifications
- Opportunities for growth and professional development within the company
- A dynamic and supportive work environment that encourages collaboration and innovation
About Us
Value Point Systems Pvt Ltd is a leading global solutions and services provider in digital transformation and cybersecurity. We enable, facilitate, and accelerate digital transformation for our customers' businesses by connecting them with hundreds of best-in-class IT vendors. Our company has a broad spectrum of equipment and platform troubleshooting capabilities, making us a valuable partner for businesses across various sectors.
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