Senior Technical Support Professional

3 days ago


Bengaluru, Karnataka, India e-Hireo Full time
Senior IT Support Professional Wanted

We are seeking an accomplished Senior IT Support Professional to join our team at e-Hireo in Bangalore (Hybrid). This role involves providing superior technical support to our employees, collaborating with internal stakeholders, and driving process improvements.

About the Position:

  • Deliver world-class technical assistance to employees via various channels.
  • Cultivate relationships with internal teams to facilitate seamless collaboration.
  • Promote a culture of continuous learning and improvement within the organization.
  • Document and track incidents, requests, and resolutions efficiently using Jira helpdesk.
  • Stay current with industry developments and innovations to recommend relevant solutions.

Requirements:

  • 6-10 years of experience in IT support, preferably in a software development company.
  • Advanced knowledge of Linux OS (CentOS/Redhat/Ubuntu), Microsoft 365/Azure services, and Windows 10/11.
  • Exceptional problem-solving skills, with the ability to communicate complex technical information effectively.
  • Strong collaboration and interpersonal skills.
  • Familiarity with Atlassian suite, AWS, or other cloud platforms is a plus.

What We Offer:

  • A competitive salary range of ₹60,000 - ₹90,000 per month, based on experience.


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