Technical Support Professional

2 days ago


Bengaluru, Karnataka, India Altair Engineering Full time

About Altair Engineering

Altair Engineering is a leading provider of high-performance computing solutions for the semiconductor industry.

Job Summary:

We are seeking an experienced Technical Support Specialist to join our team. In this role, you will be responsible for providing technical support to our customers worldwide, troubleshooting and resolving complex technical issues with our products.

About the Role:

This is a critical position that requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills. The selected candidate will work closely with our engineering and development teams to resolve customer issues and provide input on product direction.

Key Responsibilities:

  • Provide technical support to customers via phone, email, and online chat platforms
  • Troubleshoot and resolve complex technical issues with our products
  • Collaborate with engineering and development teams to resolve customer issues and provide input on product direction
  • Develop and maintain documentation for our products and services
  • Work cross-functionally with Sales, Services, and Marketing teams to ensure seamless delivery of our products and services

Requirements:

  • Bachelor's degree in IT/Computer Science or equivalent experience
  • 3+ years previous experience in a technical support role
  • Demonstrated understanding of Unix/Linux
  • Strong analytical and debugging skills
  • Proficiency in Linux shell scripting
  • Passion for troubleshooting and writing tests
  • Excellent communication, people, time management, and organizational skills

Preferred Qualifications:

  • C, C++, and Tcl/Tk experience
  • Experience with workload management/job scheduling software

Estimated Salary Range:

$70,000 - $100,000 per year

About Working at Altair Engineering

We offer a competitive salary range, excellent benefits package, and opportunities for career growth and development. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.



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