Cybersecurity Technical Support Professional

3 days ago


Bengaluru, Karnataka, India Palo Alto Networks Full time

Job Overview

Palo Alto Networks is a leading cybersecurity company seeking a highly skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will play a critical role in ensuring the success of our customers by providing expert technical support and guidance.

About Us

We are a trailblazing company that dreams big, takes risks, and challenges the status quo in cybersecurity. Our mission is to be the cybersecurity partner of choice, protecting our digital way of life. We're committed to diversity and innovation, and we're looking for talented individuals who share our vision.

Key Responsibilities

  • Provide technical support to customers and partners through various channels, including phone, email, and remote access.
  • Troubleshoot complex technical issues, identifying root causes and implementing solutions.
  • Collaborate with cross-functional teams, including engineering and product management, to resolve technical issues and improve product quality.
  • Develop and maintain technical documentation, including knowledge base articles and troubleshooting guides.
  • Participate in training and development programs to enhance technical skills and stay up-to-date with industry trends.

Requirements

  • 5+ years of experience in technical support or a related field.
  • Expertise in remote access VPN solutions, IPSEC, PKI & SSL, TCP/IP, authentication protocols (LDAP, RADIUS), and other relevant technologies.
  • Experience working with firewall central management systems and multi-factor authentication security systems.
  • Strong analytical and problem-solving skills, with the ability to debug complex networks and identify root causes.
  • Excellent communication and interpersonal skills, with the ability to communicate complex technical concepts to non-technical stakeholders.
  • Flexibility to work in a fast-paced environment, with varying shift times, including weekends and evenings.

Estimated Salary Range:$120,000 - $180,000 per year, depending on location and experience.



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