IT Systems Support Professional

3 weeks ago


Bengaluru, Karnataka, India HCLTech Full time

HCLTech is seeking an experienced IT Systems Support Professional to join our team. As a key member of our organization, you will play a vital role in providing top-notch support and maintenance for our COINS ERP System.

Key Responsibilities
  • Systems and User Support: Provide exceptional support to users, ensuring seamless system functionality and minimizing downtime.
  • Subject Matter Expertise: Act as the go-to expert for our COINS ERP System, its modules, and related applications.
  • 1st and 2nd Line Support: Deliver timely and effective support, adhering to agreed Service Level Agreements (SLAs).
  • Collaboration with Third-Party Providers: Work closely with external application providers to resolve complex issues.
  • Regional Visits: Conduct regular site visits to facilitate workshops, provide on-site assistance, and gather insights from regional teams.
  • Documentation and Training: Develop comprehensive documentation and maintain up-to-date training resources to ensure smooth system adoption.
  • User Groups and Enhancements: Participate in internal and external user communities, identifying opportunities for system improvements and driving them to completion.
  • Project Support and Implementations: Lead allocated projects or system configuration changes, collaborating with third-party providers and managing testing and implementation phases.

We offer a competitive salary range of $80,000 - $110,000 per annum, commensurate with experience, and are open to discussing this further during the hiring process.

In addition to a challenging and rewarding role, we also offer a range of benefits, including flexible working arrangements, professional development opportunities, and a collaborative work environment.



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