Digital Infrastructure Support Professional
3 days ago
About BCE Global Tech
">At BCE Global Tech, we are at the forefront of shaping the future of consumer and enterprise telecommunications. Our team is passionate about building innovative mobile apps that enhance user experiences and enable seamless connectivity on-the-go.
">If you are eager to make a difference in the world of technology, we want to hear from you We are seeking a talented Digital Infrastructure Support Professional to join our dynamic team in Bengaluru.
">Job Overview
">We are looking for an experienced professional to provide technical assistance to users by diagnosing and troubleshooting software, hardware, and network issues. As a Digital Infrastructure Support Professional, you will be responsible for ensuring that technology systems function smoothly, providing timely support, and offering guidance to users on best practices.
">Main Responsibilities
">- Provide technical support and incident management services to users
- Monitor system performance using Zabbix, Prometheus, ELK, and Grafana tools
- Troubleshoot customer and application issues
- Perform file manipulation tasks on Linux systems
- Conduct system health checks and investigate customer issues
- Lead/participate in incident management and change reviews
- Drive resolution of customer-impacting issues through problem management and post-mortem analysis
- Improve issue detection through alarm tuning
- Fulfill daily requests and perform on-call duties
Required Skills and Qualifications
- Proficiency in monitoring tools such as Zabbix, Prometheus, ELK, and Grafana
- Experience in incident management and change review processes
- Knowledge of Linux file manipulation and system administration
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
Benefits and Compensation
We offer a competitive salary package, including a base salary of ₹**850,000 - ₹1,200,000 per annum**, depending on experience, plus additional benefits such as medical insurance, retirement savings plan, and paid time off. The estimated salary range is based on industry standards and location-specific factors.
">Other Requirements
">- Willingness to work at Cyber Park, Electronic City, Bangalore
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