Customer Support Professional

6 days ago


Bengaluru, Karnataka, India One Point One Solutions Full time
Job Title: Customer Support Professional

We're looking for a Customer Support Professional to join our team at One Point One Solutions. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences and driving business growth.



About the Role:


  • Provide top-notch customer support through various communication channels, including voice and email.
  • Resolve customer complaints in a timely and professional manner.
  • Collaborate with internal teams to identify and implement process improvements.
  • Analyze customer feedback to identify trends and areas for improvement.


About Us:

One Point One Solutions is a leading business process management (BPM) company that helps businesses build better capabilities and achieve seamless growth. We bring business intelligence and technology expertise on a unified platform to catalyze enterprise transformation and improve customer experience.



Requirements:

To be successful in this role, you will need to have a strong customer service background, excellent communication skills, and the ability to work in a fast-paced environment.



Key Skills:


  • Excellent customer service skills.
  • Strong communication and interpersonal skills.
  • Ability to work in a team environment.
  • Basic computer skills, including proficiency in Microsoft Office.
  • Language proficiency: English.


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