Transformation Strategist, Amazon Retail Experience
1 day ago
**About the Role
We are seeking an exceptional Transformation Strategist to join our team in shaping and delivering a seamless retail experience for Amazon customers. As a key member of our Retail Business Services (RBS) team, you will play a critical role in accelerating Amazon's flywheel by improving customer satisfaction, driving growth, and reducing costs.
Key Responsibilities:
- IDentify and validate pain points in the buying process, collaborating with cross-functional teams to develop scalable solutions.
- Partner with stakeholders to streamline and standardize processes impacting the customer experience.
- Develop and implement technology-based solutions that meet customer needs and drive business metrics.
- Maintain customer focus while working on process standardization, automation, and business metrics.
About You
We are looking for a seasoned program manager with 3+ years of experience in driving end-to-end delivery, process improvements, and stakeholder management. Your expertise in Excel (Pivot Tables, VLookUps), SQL, and project management will be invaluable in this role. A strong understanding of customer experience improvement and data-driven decision-making is essential.
Benefits and Perks
As a Transformation Strategist at Amazon, you can expect a competitive salary of $120,000 - $180,000 per annum, depending on your location and experience. Our inclusive culture empowers Amazonians to deliver exceptional results for our customers. If you have a disability and require a workplace accommodation or adjustment during the application and hiring process, please visit our website for more information.
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