Chief Customer Experience Strategist

5 days ago


Bengaluru, Karnataka, India ColorTokens Inc. Full time

We are seeking a highly skilled Chief Customer Experience Strategist to join our team at ColorTokens Inc.

Job Description:

The successful candidate will oversee the entire lifecycle of client relationships, ensuring seamless onboarding, value realization, and renewal. They will be responsible for driving long-term success and adoption as the primary interface to the customer.

This role involves spearheading further adoption of our products, acting as the lead point of contact for assigned clients, and providing problem resolution and escalations in a timely manner.

The ideal candidate will have a strong mix of relationship management, analytical, business, and technical skills, with experience in delivery-related roles preferably in Cybersecurity/SaaS/hi-tech products.

They will be able to internalize our product offerings, discuss solutions, benefits, and trade-offs with enterprise customers, and build, maintain, and leverage strong relationships with Business and Technology Decision Makers within each customer.

The successful candidate will also have experience in account management & growth through farming, leading presentations and discussions with senior management teams, and using Salesforce and other CS tools.

Requirements:
  • Bachelor's degree from Top institutes; MBA preferred
  • Excellent organization and project management capability
  • Excellent communications skills, both in written and verbal communications, with the ability to deliver effective presentations, group facilitation, and one-on-one consultation
  • Self-started, self-motivated, flexible, and results-driven
Benefits:

We offer a competitive salary range of $120,000 - $180,000 per year, depending on location and experience, along with opportunities for professional growth and development.

The role may involve short-term travel within or outside India, and working in client time-zones (for US/Europe clients) for an extended period of time.



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