Customer Experience Strategist
1 week ago
Job Title: Customer Experience Strategist
About the Company:
Sumadhura Infracon Pvt Ltd is a leading real estate company committed to delivering exceptional customer experiences.
Job Summary:
We are seeking an experienced Customer Experience Strategist to lead our loyalty program initiatives and drive long-term relationships with our customers.
Key Responsibilities:
- Develop and execute customer-centric loyalty strategies to enhance retention and brand loyalty.
- Analyze customer behavior and program data to drive informed decision-making.
- Collaborate with cross-functional teams to align loyalty strategies with business objectives.
- Monitor program performance and recommend improvements to maximize customer satisfaction and ROI.
- Stay updated on real estate trends and customer behavior to refine loyalty initiatives.
Requirements:
- Proven experience in customer experience management and loyalty program development.
- Strong analytical and data interpretation skills to drive informed decision-making.
- Excellent communication and interpersonal skills for effective stakeholder collaboration.
- Knowledge of real estate industry trends and customer behavior.
Salary Estimate: ₹12,00,000 - ₹18,00,000 per annum (based on location and experience).
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