Product Experience Coordinator

4 days ago


Bengaluru, Karnataka, India myGwork Full time

**About the Role

We are looking for a highly skilled and experienced Product Experience Coordinator to join our team at Amazon Home Services. In this role, you will be responsible for working closely with various stakeholders, including Service Providers, Customer Service teams, and Operations, to identify gaps in fulfillment and alleviate customer issues.

The ideal candidate will have excellent communication and problem-solving skills, as well as the ability to analyze data and identify trends. You will work closely with program and product management teams to develop long-term solutions to improve customer experience.

**Key Responsibilities:

  • Follow pre-defined processes and guidelines to perform tasks with high accuracy and productivity.
  • Interact and coordinate with customers, gathering and presenting customer feedback to ensure Amazon remains competitive.
  • Analyze data and identify new trends and patterns.
  • Report audit results and communicate them to others within the organization.
  • Provide feedback to streamline existing processes and help the team achieve consistent results with high quality.

**Requirements:

  • Bachelor's degree.
  • Fluent English language skills (speaking, writing, and reading).
  • Experience with Microsoft Office products and applications.
  • Proficiency in Excel.

**Benefits:

This is an exciting opportunity to work with a dynamic team and contribute to improving customer experience. If you are a motivated and detail-oriented individual with a passion for e-commerce, we encourage you to apply.



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