Customer Experience Ambassador

1 day ago


Bengaluru, Karnataka, India Azentio Software Pvt Ltd Full time

Azentio Software Pvt Ltd is a leading provider of mission-critical software solutions for the financial services industry. The company offers a comprehensive range of products, serving core operations to modern digital needs, and has over 800 customers in more than 60 countries with a team of over 2,300 employees across offices in 12 countries.

The role of Customer Advocacy Specialist is a key position within the company's customer success team. This dynamic and customer-centric individual will lead and manage the Customer Advisory Board (CAB) while building a robust library of customer stories, case studies, and testimonials.

Responsibilities:
  • Customer Advisory Board (CAB) Management
    • Oversee all CAB program aspects, including recruitment, onboarding, and engagement
    • Plan and execute CAB meetings, including scheduling, agenda setting, and follow-up communication
    • Act as the primary liaison between CAB members and internal teams, collecting and sharing insights, ideas, and feedback
  • Case Studies and Testimonials
    • Collaborate with Sales, Marketing, and Customer Success teams to identify key customer success stories and develop compelling content
    • Conduct customer interviews to capture their experiences, results, and value obtained from our products/services
    • Maintain a repository of customer success stories, updating and refreshing content as new testimonials and case studies are developed
  • Customer Feedback and Insights
    • Regularly gather and analyze customer feedback from multiple sources to identify trends and areas of improvement

We seek a highly skilled and experienced professional to join our team as a Customer Advocacy Specialist. The ideal candidate will have a degree in Marketing, Communications, Business, or a related field and at least 3 years of experience in customer advocacy, customer success, or marketing roles. A passion for customer success, advocacy, and creating exceptional customer experiences is essential.



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