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Customer Support Ambassador

1 month ago

Bengaluru, Karnataka, India myGwork Full time

We are seeking a Customer Support Ambassador to join our team at Kyndryl, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.

As a Customer Support Ambassador, you will be the face and voice of Kyndryl, helping customers solve their problems every day. This is a fun and fast-paced role where you'll start learning and contributing right away.

The first month, you'll learn the ropes and get set up with one client on production. Soon, you'll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care.

You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you'll grow your experience, skill, and grasp of what other job roles do.

In addition, there are plentiful opportunities to find and work with mentors. You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc.

This is a true "start here, go anywhere" opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles.

Requirements
  • Minimum 2 years of experience in Service Desk Domain as Engineer
  • Knowledge of Windows, Mac, or Linux operating systems
  • Support help desk knowledge
  • Troubleshooting and problem-solving skills
  • Customer support knowledge
  • Active listener with flexibility to modify approach and adapt to customer needs
Preferred Skills
  • ITIL Knowledge
  • Experience modifying approaches and adapting to customer needs

Our salary range for this position is between $60,000 - $80,000 per year, depending on location and qualifications.

We welcome people of all cultures, backgrounds, and experiences. Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture.