Customer Experience Ambassador

13 hours ago


Bengaluru, Karnataka, India HSBC Full time

We are excited to announce a unique opportunity for individuals who excel in providing exceptional customer service. As a Customer Experience Ambassador, you will be responsible for ensuring that our clients or customers receive the highest level of support and satisfaction.

About Our Client

Our client is one of the largest banking and financial services organisations in the world, catering to 40 million customers across 63 countries. With a strong presence in individual savings and investments, as well as corporate and government sectors, they offer a diverse range of opportunities for growth and development.

Key Responsibilities

  • Provide high-quality service to achieve maximum customer satisfaction by resolving queries at first contact where possible.
  • Take ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution.
  • Utilize excellent communication skills (verbal and written) to empathize with customers and provide personalized support.

Requirements and Qualifications

  • Excellent communication skills (verbal and written)
  • Empathy and patience when dealing with customers
  • Understanding of CSAT and FCR (Customer Satisfaction Survey & First Call Resolution)
  • Strong interpersonal skills and ability to work in a team
  • Ability to multitask and prioritize in a fast-paced environment
  • Bachelor's degree/If you are an undergraduate (10+2), 6 months of work experience is preferred

Benefits

As a valued member of our team, you can expect a competitive salary package, flexible working hours, and opportunities for professional growth and development.



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