Customer Experience Ambassador

6 days ago


Bengaluru, Karnataka, India Bosch Full time
Job Title

A customer experience specialist role has opened at Bosch.

About the Role

We are seeking an exceptional professional to fill this position, responsible for delivering top-notch customer experiences.

Key Responsibilities
  • Communicate effectively in English, ensuring seamless interactions with customers and internal teams.
  • Maintain a customer-centric mindset, prioritizing their needs and satisfaction.
  • Review financial documents, identifying errors and providing solutions to prevent delays and discrepancies.
  • Collaborate closely with operations teams to drive continuous improvement, standardize processes, and enhance overall efficiency.
  • Utilize MS Office applications, including Outlook, Excel, Word, and PowerPoint, as well as digital tools, to manage tasks and improve productivity.
  • Handle customer complaints professionally, offering suitable alternatives and following up to ensure resolution within established timeframes.
  • Foster strong relationships with diverse clients, adapting communication styles to meet their unique needs.
  • Effectively manage multiple priorities, allocate time wisely, and meet deadlines while maintaining a high level of quality.
Requirements
  • Bachelor's Degree in any field.
  • 0-3 years of experience in a related role.
What We Offer

A competitive salary between $65,000 and $85,000 annually, commensurate with experience.



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