Dining Experience Ambassador

6 days ago


Bengaluru, Karnataka, India International Institute of Hotel Management (IIHM) Full time
Job Title: Dining Experience Ambassador

Company Overview:

The International Institute of Hotel Management (IIHM) is a leading hospitality education provider, dedicated to nurturing the next generation of hoteliers and culinary experts.

We are seeking a highly motivated and customer-focused Dining Experience Ambassador to join our team at IIHM. As a key member of our F&B service staff, you will play a vital role in delivering exceptional dining experiences for our guests.

Salary: $25,000 - $35,000 per annum, depending on experience.

Job Description:

You will be responsible for providing exceptional customer service, taking orders, serving food and beverages, maintaining cleanliness, and ensuring customer satisfaction in both the café and specialty restaurant.

Key Responsibilities:

  • Greet guests warmly and guide them to their tables.
  • Provide menu recommendations and detailed descriptions of food and beverage offerings.
  • Handle guest inquiries and complaints promptly and professionally.

Order Taking and Serving:

  • Accurately take food and beverage orders, either manually or via the POS system.
  • Serve orders efficiently and ensure they are presented according to restaurant standards.
  • Prepare and serve specialty beverages (e.g., coffee, mocktails, cocktails) as per the café's offerings, if required.

Operations and Hygiene:

  • Set up and clear tables, ensuring that they are clean and well-maintained.
  • Maintain cleanliness of the dining and service areas in compliance with food safety and hygiene standards.
  • Assist in restocking supplies, such as cutlery, napkins, and condiments.

Team Collaboration:

  • Coordinate with kitchen staff to ensure accurate and timely order delivery.
  • Work collaboratively with colleagues to enhance the overall guest experience.
  • Attend team meetings and training sessions to stay updated on menu changes and service techniques.
Required Skills and Qualifications:

To succeed in this role, you will need:

  • Excellent communication and interpersonal skills.
  • Ability to handle multitasking in a fast-paced environment.
  • Knowledge of basic food and beverage terminology.
  • Barista or beverage service experience (preferred for café settings).
  • Friendly, attentive, proactive, and team-oriented personal traits.
Benefits:

We offer a competitive salary and service charge, opportunities for training and career advancement, and employee meals and discounts at the café and restaurant.



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