Customer Experience Associate

1 day ago


Bengaluru, Karnataka, India Tesseract Learning Full time
About the Role

We are seeking a skilled Customer Experience Associate to join our team at Tesseract Learning Pvt. Ltd.

Job Description

The successful candidate will be responsible for ensuring clients understand and effectively utilize the KREDO learning platform, a SaaS product that addresses their day-to-day operational, knowledge, and business-critical issues.

Key Responsibilities:
  • Mastery of the KREDO learning platform, its features, and associated dependencies.
  • Engagement with the Business Development Team to solidify understanding of new clients and their requirements/expectations.
  • Individualized understanding of client needs and expectations.
  • Collaboration with internal product teams to gather necessary information.
  • Client onboarding planning, training, and sign-off coordination.
  • Distinguishing between product bugs/issues and requested functionalities/enhancements.
  • Assisting in retraining and upskilling after go-live.
  • Driving learner engagement and experience.
Required Skills and Qualifications

To excel in this role, you will require:

  • Strong articulation and verbal communication skills.
  • Solid written communication abilities.
  • Proficiency in Microsoft Office applications (Word, PowerPoint, Excel).
  • Problem-solving and task management capabilities.
  • A proactive, self-driven, and adaptable personality.
  • A willingness to receive coaching and feedback.
  • The ability to handle multiple tasks simultaneously.
Education and Qualifications

A Bachelor's Degree holder in BE, BTech, BSc, or BCom is preferred. Alternatively, any other Bachelor's Degree with strong verbal communication skills is acceptable. No prior work experience is required, but 1-1.5 years of experience would be advantageous.

Essentials for Success

To thrive in this position, you must demonstrate:

  • Commitment to quality deliverables.
  • An intuitive mindset.
  • The ability to think critically.
  • A positive attitude.
  • Teamwork and collaboration skills.
  • A quick learning capacity.
  • Coachability and open-mindedness.
  • Prompt punctuality.

In exchange for your hard work and dedication, we offer a competitive salary of $45,000 per annum, commensurate with industry standards.



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