Customer Experience Professionals

3 days ago


Bengaluru, Karnataka, India IGT Solutions Full time
About IGT Solutions

IGT Solutions is a leading provider of innovative solutions for the airline industry.

Job Summary

We are seeking a Process Associate for Airline Operations to support various administrative and operational functions within our airline process. This role involves ensuring efficient handling of passenger services, ticketing, reservations, and flight operations while maintaining high standards of customer service.

Key Responsibilities:
  • Process ticket bookings, cancellations, and changes. Ensure accurate entry of passenger information and fare details.
  • Address passenger inquiries and resolve issues related to bookings, flight schedules, and service requests.
  • Maintain accurate records of transactions and generate reports as required by management.
  • Interface with customers, clients, and vendors, and escalate areas of concern to appropriate supervisory staff.
Requirements

To be successful in this role, you will need:

  • Experience: 0.6-4 years
  • Qualification: Graduate freshers or experienced candidates can apply.
  • Excellent communication skills
Salary and Benefits

The estimated salary for this role is ₹450,000 - ₹700,000 per annum, depending on experience. In addition to a competitive salary, we offer a range of benefits including medical insurance, retirement savings plan, and opportunities for professional development.

Why Join Us?

At IGT Solutions, we strive to create a work environment that is inclusive, diverse, and equitable. We welcome applications from individuals who share our commitment to these values and are eager to contribute to our success.



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