Customer Experience Associate

1 week ago


Bengaluru, Karnataka, India Tricog Health Full time

We are looking for a Customer Experience Associate to join our team at Tricog Health. As a key member of our customer support team, you will play a critical role in ensuring that our customers receive exceptional service and support.

About the Role

This is an exciting opportunity to work with a dynamic team and make a real impact on our customers' experiences. As a Customer Experience Associate, your primary responsibility will be to provide timely and efficient resolution to customer issues, ensuring that all concerns are addressed promptly and effectively.

Key Responsibilities
  • Address customer issues and resolve them in a timely and efficient manner.
  • Interact with customers through various channels, including phone and email, to ensure that all customer concerns are being dealt with immediately.
  • Take ownership of customer issues and escalate unresolved ones to the appropriate internal teams.
  • Collect prompt and accurate feedback from customers.
  • Provide accurate, valid, and complete information using the right methods and tools.
  • Keep records of customer interactions and calling data.
  • Follow communication procedures, guidelines, and policies.
Requirements

To be successful in this role, you should have:

  • A minimum of graduation in any field.
  • 2-4 years of experience in a similar role.
  • Excellent interpersonal, written, and oral communication skills.
  • Ability to work and support the team.
  • Computer proficiency.
  • Knowledge of conflict resolution techniques (preferable).
  • Ability to multitask, prioritize, and manage time effectively.
Benefits and Details

This is a 6-month contract job with the possibility of extension based on performance. The estimated salary for this role is ₹250,000 - ₹300,000 per annum, depending on qualifications and experience.

If you're passionate about delivering exceptional customer experiences and have a strong desire to grow with a dynamic company like Tricog Health, we encourage you to apply for this exciting opportunity.



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