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Customer Experience Associate

2 months ago

Bengaluru, Karnataka, India Equiniti Full time

pbJob Summary/b/ppWe are seeking a highly skilled Customer Experience Executive to join our team at Equiniti. The successful candidate will be responsible for providing exceptional customer service to our shareholders, responding to their queries and resolving issues in a timely and professional manner./ppbKey Responsibilities/b/pulliAnswer inbound calls and emails from shareholders, providing accurate and helpful information to resolve their queries./liliAssist shareholders with buying and selling shares, ensuring that all transactions are completed within the agreed service standards./liliRespond to basic queries, referring complex issues to senior colleagues where necessary./liliContribute to the completion of the team's workload, ensuring that all tasks are completed to a high standard./liliImprove own skills and knowledge, identifying areas for improvement and implementing changes to processes and services./liliEnsure compliance with Equiniti's procedures, standards, and reporting requirements, as well as all relevant regulatory and statutory requirements./li/ulpbRequirements/b/pulliExcellent communication skills, with strong phone and verbal communication skills, as well as active listening./liliAbility to work in US shifts, with a strong understanding of data protection principles and knowledge of AML./liliProven experience in a customer support role, with a focus on meeting targets for accuracy, quality, volume, and agreed service levels./liliFamiliarity with CRM systems and practices, with a strong customer focus and adaptability to different personality types./liliAbility to multi-task, set priorities, and manage time effectively, with a willingness to contribute to the team beyond own immediate tasks./li/ulpbWorking at Equiniti/b/ppWe are committed to equality of opportunity for all staff and welcome applications from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships. Please note that any offer of employment is subject to satisfactory pre-employment screening checks./p