Associate Director
4 weeks ago
**Lead Customer Experience Innovation at Ninjacart**
Ninjacart is a pioneer in agritech, fostering a culture of innovation and developing professionals who pioneer new ideas, simplify customer experiences, and impact lives of millions.
We empower farmers and ecosystem players through technology and data, disrupting the way fruits and vegetables move from farms to consumers' plates.
As an Associate Director - Customer Experience, you will work with stakeholders in product, business, and analytics to minimize high-frequency and high-impact issues across all business units.
**Your Key Responsibilities**
- Deliver on Inbound Support Metrics such as First Time Right, Customer Satisfaction Score, Resolution SLA, Productivity %, Cost per Ticket, and Outbound metrics such as Connect Rate % and Conversion % across all NC business units and campaigns.
- Improve the Bar for Talent on CX Team by actively coaching, mentoring, and hiring the right talent with a "Business growth" bent of mind.
- Set up frameworks such as NPS surveys to derive customer insights and plug them into product roadmaps across all business units.
**Requirements**
- 6+ years of overall experience.
- At least 2+ yrs in CX role.
- Preferably from Ecom or tech companies.
- MBA preferred.
-
Strategic Finance Associate Director
4 weeks ago
Bengaluru, Karnataka, India Bhumi Full timeJob Title: Associate DirectorDescription Summary: We are seeking an Associate Director to lead our accounting and finance team. The successful candidate will have 7-15 years of experience in finance and accounting, with a proven track record of managing teams and driving financial results.Key Responsibilities:Manage Financial Reporting: Oversee the...
-
Senior Leadership Role
5 days ago
Bengaluru, Karnataka, India Practo Full timeJob Overview">We are seeking a highly skilled and experienced Associate Director to join our team at Practo. As an Associate Director, you will play a key role in leading and managing various aspects of our business, including strategy, operations, and team management.About the JobThe ideal candidate will have a minimum of 8-15 years of experience in a...
-
Actuarial Associate Director
1 month ago
Bengaluru, Karnataka, India Aon Full timeAPAC Actuarial Associate Director RoleAt Aon, we are seeking an experienced Actuarial Associate Director to join our team in APAC. As a key member of our actuarial team, you will be responsible for leading and developing the origination, sale, and delivery of actuarial consulting services to new and existing General Insurance clients in APAC.Key...
-
Associate Director
1 month ago
Bengaluru, Karnataka, India AECOM Full timeJob DescriptionAs an Associate Director at AECOM, you will play a key role in leading our water infrastructure projects, leveraging your expertise in civil engineering and project management to deliver high-quality results. Your responsibilities will include:Key ResponsibilitiesLeading cross-functional teams to develop and implement water infrastructure...
-
Associate Director, LCCI GOSO IBU
3 weeks ago
Bengaluru, Karnataka, India Lilly Full timeWe're seeking a skilled Associate Director to lead our LCCI GOSO IBU team. In this role, you'll partner with IBU stakeholders to drive the delivery of Sales Force Operations and insights with quality, speed, and value.Key Responsibilities:Lead a team that effectively partners with IBU stakeholders to ensure the delivery of Sales Force Operations and...
-
Finance Director
3 weeks ago
Bengaluru, Karnataka, India Bhumi Full timeJob Title: Associate Director Bhumi is seeking an experienced Associate Director to lead our finance team. The successful candidate will be responsible for managing all accounting and finance related tasks at the office. This individual will collaborate and work alongside existing employees and volunteers to complete assigned tasks and manage other employees...
-
Senior Manager/Associate Director
1 month ago
Bengaluru, Karnataka, India Recruit Elite Full timeJob Title: Senior Manager/Associate DirectorJob Summary:We are seeking a highly skilled Senior Manager/Associate Director to lead our design team and drive the development of our design system. The ideal candidate will have a strong portfolio demonstrating expertise in design systems and user-centered design.Key Responsibilities:Contribute to the development...
-
Nexus Associate Director
1 month ago
Bengaluru, Karnataka, India GroupM Full timeAbout the RoleGroupM Nexus is seeking an experienced Associate Director - Biddable Media to join our team. As a key member of our performance marketing division, you will be responsible for developing and executing innovative biddable media strategies across multiple channels, including search, social, and programmatic advertising.Key ResponsibilitiesDevelop...
-
Global Associate Director
3 weeks ago
Bengaluru, Karnataka, India Novo Nordisk Full timeGlobal Associate Director - Commercial Strategy LeadAre you passionate about driving commercial strategies? Do you have a knack for leadership and collaboration? We are looking for a new Global Associate Director - Commercial Strategy Lead to join our dynamic team in Bangalore, India.The PositionProvide strategic direction to team to develop and evolve...
-
Actuarial Associate Director
3 weeks ago
Bengaluru, Karnataka, India Aon Full timeUnlock Your Potential as an Actuarial Associate Director - GI P&CJoin Aon, a global leader in risk management and advisory services, as an Actuarial Associate Director - GI P&C. This exciting opportunity will allow you to utilize your actuarial expertise to drive business growth and support the development of our team in APAC.About the RoleSupport the Head...
-
Project Management Associate Director
4 weeks ago
Bengaluru, Karnataka, India Taggd Full timeProject Planning and FacilitationWe are looking for a skilled Project Management Associate Director to facilitate project planning meetings for approved innovation projects at Taggd. This role involves ensuring project deliverables are well understood and actions are agreed, communicated, and followed up.Project Planning Tools and TechniquesThe ideal...
-
Clinical Publishing Lead
1 month ago
Bengaluru, Karnataka, India ScaleneWorks Full timeJob Title: Clinical Publishing Lead - Associate DirectorAt ScaleneWorks, we are seeking a highly skilled Clinical Publishing Lead - Associate Director to join our team. This role will be responsible for providing leadership to the Clinical Publishing team, aligning capabilities and priorities to business and operational needs of the organization.Key...
-
Associate Director of Technology
4 weeks ago
Bengaluru, Karnataka, India AT&T Full timeJob Title: Associate Director of TechnologyJob Summary:We are seeking a highly experienced Tech Leadership Manager to lead our full-stack development team. The ideal candidate will have a strong background in cross-platform software engineering and experience in growing teams and delivering projects.About the Role:This is an exciting opportunity to transform...
-
Regulatory Affairs Director
3 weeks ago
Bengaluru, Karnataka, India Parexel Full timeJob TitleAssociate Director, Regulatory AffairsAbout the RoleParexel is seeking an experienced Associate Director, Regulatory Affairs to join our team. The ideal candidate will have a strong background in clinical trial regulatory submissions and leadership experience in managing clinical trial studies.Clinical Trial Regulatory Submissions: Over 15 years of...
-
Materials Expert
1 month ago
Bengaluru, Karnataka, India Baxter Full timeVisionary Materials LeadershipBaxter is revolutionizing kidney care and other vital organ support, and we need a talented Associate Director of Materials to help us achieve our goals. As a subject matter expert, you will play a pivotal role in aligning the vision of the Materials organization with business needs, building and guiding the team toward that...
-
Associate Director of Global Transformation
4 weeks ago
Bengaluru, Karnataka, India GSK Full timeUnite science, technology, and talent to drive innovation at GSK. As the Associate Director of Global Transformation, you will lead the planning and delivery of change and communications activities, ensuring a smooth path for project delivery.Key Responsibilities:Manage a complex stakeholder landscape, engaging effectively to ensure understanding and...
-
LCCI Associate Director
4 weeks ago
Bengaluru, Karnataka, India Lilly Full timeAt Lilly, we're looking for an exceptional Associate Director to lead our International Business Unit (IBU) Sales Force Operations team. This role requires a strategic thinker with a strong analytical background and experience in managing high-performing teams.Job Description:We're seeking a results-driven professional to oversee the execution, delivery, and...
-
Financial Management Director
4 weeks ago
Bengaluru, Karnataka, India Bhumi Full timeJob Summary:The Associate Director of Accounting and Finance will oversee all financial activities at Bhumi, ensuring accurate and efficient management of financial resources. This role requires a strong background in finance, excellent communication skills, and the ability to work collaboratively with the team.Key Responsibilities:Manage the preparation of...
-
Sales Force Operations Leader
2 weeks ago
Bengaluru, Karnataka, India Lilly Full timeWe are seeking an experienced Sales Force Operations leader to join our International Business Unit as an Associate Director. In this role, you will be responsible for leading a team that partners with stakeholders to deliver sales force operations and insights with quality, speed, and value.The ideal candidate will have 10+ years of SFE and/or analytics...
-
Associate Director of Quality Engineering
3 weeks ago
Bengaluru, Karnataka, India NTT DATA Full timeJob Title: Associate Director of Quality EngineeringAbout the Role:We are seeking a highly skilled and experienced Associate Director of Quality Engineering to lead and grow our Quality Engineering team, ensuring delivery of high-quality software products and solutions.Key Responsibilities:Team Leadership: Provide strong leadership to the software testing...