Customer Experience Associate
4 weeks ago
We are seeking a skilled Customer Service Representative to join our team at eSatisfy Solutions. As a key member of our support team, you will be responsible for providing exceptional customer experiences through timely and effective resolutions to customer inquiries and concerns.
Key Responsibilities:
- Respond to customer inquiries via voice and provide solutions
- Identify customer needs and maintain quality communication
- Monitor customer complaints and provide assistance
- Inform customers about new features and functionalities
- Gather customer feedback and share with the team
- Maintain accurate records
Requirements:
- Good spoken English and Hindi
- Excellent communication and problem-solving skills
- Ability to work in a team environment
- Flexibility to work rotational shifts
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