Guest Relations Manager

6 days ago


Bengaluru, Karnataka, India Play Arena Full time

Job Title: Guest Relations Manager(HOD)

About the Role:

We are seeking a highly motivated and experienced Guest Relations Manager to join our team at PLaY Arena. As a key member of our operations team, you will play a crucial role in ensuring exceptional guest experiences and efficient operations.

Key Responsibilities:

  • Guest Services Leadership: Oversee all aspects of guest services, including admissions, ticketing, inquiries, and customer relations. Lead a team of guest service staff to provide outstanding hospitality and assistance to visitors.
  • Feedback Monitoring: Monitor feedback from both online platforms (e.g., review sites, social media) and offline sources (e.g., comment cards, surveys). Analyze feedback data to identify trends, areas for improvement, and opportunities to enhance the guest experience.
  • Corporate & Birthday Bookings: Manage corporate event bookings, including meetings, team-building activities, and corporate retreats. Facilitate birthday party bookings, ensuring seamless planning and execution of celebrations for guests of all ages.
  • Operations Coordination: Coordinate with various departments (e.g., Sales, Activities, Maintenance, Food & beverage, Events etc) to ensure smooth execution of events and bookings. Oversee event logistics, including setup, staffing, equipment rentals, and food arrangements.
  • Staff Training & Development: Provide training and guidance to guest service staff on service standards, communication skills, and conflict resolution. Conduct performance evaluations and implement development plans to enhance team capabilities.

Requirements:

  • Bachelor's degree in Hospitality Management, Event Management, Business Administration, or related field.
  • Proven experience in guest service management, preferably in the hospitality, tourism, or events industry.
  • Strong communication, interpersonal, and leadership skills.
  • Excellent organizational and problem-solving abilities.
  • Ability to work effectively under pressure and adapt to changing priorities.


  • Bengaluru, Karnataka, India go STOPS Full time

    Role OverviewWe are seeking a skilled Guest Relations Executive to deliver exceptional customer service and ensure a seamless experience for our valued guests.Key ResponsibilitiesCompile accurate guest arrival and check-in information for efficient management.Respond promptly to guest inquiries regarding facilities and services.Verify the availability of...


  • Bengaluru, Karnataka, India go STOPS Full time

    Job SummaryWe are seeking a highly skilled Guest Relations Executive to provide exceptional service to our valued customers. As a key member of our team, you will be responsible for ensuring a seamless and memorable experience for our guests.Key ResponsibilitiesGuest Arrival and Check-in: Prepare a comprehensive list of arriving guests, including their...


  • Bengaluru, Karnataka, India Krithi Ventures Pvt. Ltd Full time

    Job Title: Guest Relations ExecutiveAt Krithi Ventures Pvt. Ltd, we are seeking a highly skilled Guest Relations Executive to join our team.As a Guest Relations Executive, you will be responsible for ensuring an exceptional guest experience by addressing the needs of VIP guests and informing other team members of their requirements.Key Responsibilities:Meet,...


  • Bengaluru, Karnataka, India Krithi Ventures Pvt. Ltd Full time

    **Job Title:** Guest Relations Executive Job Summary: We are seeking a skilled Guest Relations Executive to join our team at Krithi Ventures Pvt. Ltd. The successful candidate will be responsible for delivering exceptional customer service and ensuring a warm welcome to our guests. Key Responsibilities:Directly address the needs of VIP guests and ensure...


  • Bengaluru, Karnataka, India go STOPS Full time

    We are seeking a skilled Guest Relations Executive to deliver exceptional service to our valued customers. This role requires a customer-centric individual with outstanding communication and problem-solving skills.Key ResponsibilitiesCompile accurate guest arrival and check-in information for seamless service delivery.Respond promptly to guest inquiries...


  • Bengaluru, Karnataka, India ISTATAM LLP Full time

    Job Role:A Guest Relations Executive, also known as a Customer Experience Coordinator, is responsible for ensuring that guests have a pleasant and memorable experience at ISTATAM LLP. They serve as the primary point of contact for guests and are responsible for addressing any concerns, complaints, or requests they may have.Key Responsibilities:Welcoming...


  • Bengaluru, Karnataka, India ISTATAM LLP Full time

    About the Role:A Guest Relations Executive plays a vital role in ensuring guests have a pleasant and memorable experience.Main Responsibilities:Greet guests upon arrival and assist with directing them to relevant stakeholders.Respond to guest inquiries and requests in a timely and professional manner.Handle guest complaints and resolve any issues in a calm...


  • Bengaluru, Karnataka, India Talent Seed Full time

    Job Summary:Talent Seed is seeking a skilled Guest Relations Executive to join our team.Key Responsibilities:Provide exceptional guest service, ensuring a warm welcome and efficient check-in process.Anticipate and meet guest needs, offering personalized recommendations and solutions.Respond promptly and effectively to guest queries and complaints, escalating...


  • Bengaluru, Karnataka, India Talent Seed Full time

    Job DescriptionKey Responsibilities:Greet guests upon arrival and ensure a smooth check-in process, verifying all necessary documentation is accurate and completed promptly.Anticipate guest needs and proactively provide recommendations and solutions to enhance their stay.Respond to guest inquiries and complaints in a timely and effective manner, escalating...


  • Bengaluru, Karnataka, India Krithi Ventures Pvt. Ltd Full time

    Job DescriptionKey Responsibilities:Deliver exceptional guest experiences by directly addressing their needs and ensuring hotel departments are briefed on their requirements.Provide a warm welcome to guests in the lobby area, ensuring they feel comfortable and informed.Act as the main point of contact for VIP guests, ensuring their needs are met and they...


  • Bengaluru, Karnataka, India Cloudare Technologies Full time

    Job Title: Guest Relations ExecutiveAbout the Role:As a Guest Relations Executive at Cloudare Technologies, you will be the face of our Suites, ensuring that our front desk is always manned by an experienced team member. Your primary responsibility will be to provide exceptional customer service to our clients, addressing their needs and resolving any issues...


  • Bengaluru, Karnataka, India Cloudare Technologies Full time

    Job Title: Guest Relations ExecutiveAt Cloudare Technologies, we are seeking a highly skilled Guest Relations Executive to join our team. As a key member of our community, you will be responsible for ensuring a seamless experience for our clients.Key Responsibilities:Community Management: Lead the community team and ensure that the front desk is always...


  • Bengaluru, Karnataka, India Play Arena Full time

    Job Title: Guest Relations Manager(HOD)Job Description: Guest Relations HOD As the Guest Service Manager & Head of Department at PLaY Arena, you will play a crucial role in ensuring exceptional guest experiences and efficient operations. Your responsibilities will include: Guest Services Leadership: Overseeing all aspects of guest services, including...


  • Bengaluru, Karnataka, India Cloudare Technologies Full time

    {"title": "Guest Relations Executive", "description": "CommunityAs a key member of our Suites team, you will be the face of our community, ensuring that our front desk is always manned by an experienced team member. Your role will involve conducting Suites tours for potential new clients, attending to client needs, and building a community environment that...


  • Bengaluru, Karnataka, India Play Arena Full time

    Job DescriptionJob Title: Guest Experience ManagerAbout the RoleWe are seeking an experienced Guest Experience Manager to lead our Guest Services team at PLaY Arena. As a key member of our operations team, you will be responsible for ensuring exceptional guest experiences and efficient operations.Key ResponsibilitiesOversee all aspects of guest services,...


  • Bengaluru, Karnataka, India JLL Full time

    Advance Your Career in Guest RelationsIn this pivotal role, you will be the first point of contact for our esteemed guests, setting the tone for an exceptional experience at JLL. As a seasoned professional with a passion for delivering top-notch customer service, you will ensure that every visitor feels valued and respected.Key Responsibilities:Greet...


  • Bengaluru, Karnataka, India Krithi Ventures Pvt. Ltd Full time

    Job Title: Guest Relations ExecutiveAbout the Role:We are seeking an exceptional Guest Relations Executive to join our team at Krithi Ventures Pvt. Ltd. This is an exciting opportunity to work in a dynamic environment where you will be responsible for delivering an exceptional guest experience.Key Responsibilities:Directly address the needs of VIP Guests and...


  • Bengaluru, Karnataka, India Play Arena Full time

    Job Title: Guest Relations Manager (HOD)Job Summary: We are seeking a highly skilled Guest Relations Manager to join our team at PLaY Arena. As the Head of Department, you will be responsible for ensuring exceptional guest experiences and efficient operations. Key Responsibilities: 1. Guest Services Leadership: Oversee all aspects of guest services,...


  • Bengaluru, Karnataka, India SOULHR MANAGEMENT SOLUTIONS LLP Full time

    Company OverviewSOULHR Management Solutions LLP is a leading human resources services provider catering to the Pharmaceutical, Manufacturing, and Hospitality industries. With a team of dedicated professionals, we specialize in recruitment, payroll services, statutory compliance, employee reference checks, and leave & attendance management.Job OverviewA Guest...


  • Bengaluru, Karnataka, India GMR Group Full time

    Job PurposeAs a key member of the GMR Group team, the Guest Relations Facilitator plays a vital role in ensuring the smooth transit of VVIP, VIP, and CIP guests at IGI airport. This involves monitoring operational readiness, protocols, and itineraries to guarantee a seamless experience for these esteemed guests.The successful candidate will be responsible...