Hotel Guest Experience Liaison

1 week ago


Bengaluru, Karnataka, India Lexstays Full time

The Lexstays team is seeking a skilled Relationship Executive to serve as the primary point of contact for our guests. This role involves managing all aspects of their accommodation, including reservations, room information, rates, and amenities.

Key responsibilities include:

  • Managing online and phone reservations
  • Providing information about payment methods and collecting payments
  • Responding to client complaints in a timely and professional manner
  • Liaising with property owners and care takers
  • Upselling additional facilities and services, when appropriate
  • Maintaining updated records of bookings and payments

Requirements and skills for the ideal candidate include:

  • Work experience as a reservation executive in a hotel or OTA environment
  • Experience with hotel reservations software, Channel manager preferred
  • Understanding of how travel planning websites operate
  • Excellent communication and organizational skills
  • Degree in hotel management is a plus

This is a full-time position with a competitive salary and benefits package.



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