Reservations Consultant

2 weeks ago


Bengaluru, Karnataka, India Accor Full time
Accommodation Expertise at Accor

We are seeking a highly skilled Reservation Associate to join our team at Accor. As a key member of our reservations team, you will be responsible for maximizing room bookings and providing exceptional customer service.

Company Overview

Nestled in the heart of Bengaluru's IT corridor, Novotel Bengaluru Outer Ring Road offers a unique blend of comfort and convenience. Strategically located near numerous IT parks and corporate hubs, our hotel provides the perfect residence for travelers from around the world.

Salary Information

The estimated salary for this role is ₹3,50,000 - ₹4,50,000 per annum, depending on experience. This compensation package reflects the hotel's commitment to attracting and retaining top talent.

Job Responsibilities

  1. Deliver a seamless reservations experience, ensuring maximum room occupancy rates.
  2. Work closely with internal and external stakeholders to execute reservations efficiently.
  3. Provide effective support to the team, enabling them to offer a range of services.
  4. Ensure team members are trained on all safety protocols.
  5. Optimize resource utilization and educate the team on cost-effective practices.
  6. Maintain and update corporate databases, recording delegate information accurately.
  7. Respond promptly and politely to reservation requests, adhering to standard procedures.
  8. Convert incoming enquiries into bookings efficiently.

Requirements

  • Excellent communication and customer interaction skills.
  • Service-oriented mindset with attention to detail.
  • Ability to thrive in high-pressure situations.
  • A collaborative team player.
  • A self-starter with motivational qualities.
  • Professional appearance and grooming at all times.

Benefits and Perks

  • Employee benefit card offering discounted rates worldwide.
  • Access to learning programs through our Academies.
  • Corporate Social Responsibility activities, such as Planet 21.
  • Career development opportunities with national and international promotion possibilities.

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