Reservations Coordinator
2 weeks ago
About Four Seasons:
We are a collective of individuals who strive to deliver exceptional guest experiences through a commitment to luxury and genuine heart. Our team members around the world create unforgettable moments for our guests, residents, and partners. We believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet with the same respect and kindness we would want for ourselves.
Our hotel in Bengaluru is a preferred address for both business and leisure travelers, offering highly personalized and anticipatory service that our guests expect and value. The hotel's design reflects the city's reputation as the Garden City, merging nature and architecture in a unique and stunning way.
About the Role:
We are seeking a Reservations Agent to join our team. The ideal candidate will have a passion for excellence, expertise in hospitality operations, and proven leadership experience. They will be responsible for selling the hotel and providing information to prospective guests, capturing sales from incoming calls, and coordinating details of each reservation to ensure guest satisfaction.
Key Responsibilities:
- Capture sales from incoming reservations calls and coordinate details of each reservation.
- Run daily reports for department, operational departments, Sales & Marketing, General Manager, Department Head.
- Answer General Reservations email, retrieve and distribute mail, and process brochure requests.
- Handle guest complaints in accordance with Four Seasons policy.
- Process WRO, Trust, Internal Reservations, and FIT reservations.
- Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations.
- Run appropriate reports, checking for special requests and hard blocking any rooms that are not hard blocked for special requests, inform Manager of any Special Attention, VIP guests, and assist CIS Leader in obtaining arrival times for VIPs or Special Attention guests.
- Monitor Front Desk reservations made night prior, address any reoccurring issues.
- Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests' arrival.
- Process Employee Comp requests, handle Friends & Family requests with guidance from Department Head or Assistant Manager.
What You Bring:
- Minimum of two years' experience working in a similar position in five-star luxury hotels.
- Excellent reading, writing, and oral proficiency in the English language.
- Excellent computer literacy skills.
- Previous Administrative experience.
- Excellent customer services and communication skills.
What We Offer:
- Competitive Salary, wages, and comprehensive benefits package.
- Excellent Training and Development opportunities, including an international career.
- Complimentary Dream Holidays at other Four Seasons Hotels and Resorts.
- Comprehensive Insurance coverage for Hospitalization and Personal Accident.
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