Air Travel Coordinator
3 weeks ago
Key Responsibilities:
As an Air Travel Coordinator at Trawelmart World Tours Private Limited, you will be responsible for:
- Familiarizing yourself with computerized airline reservation systems (GDS) such as Amadeus, Sabre, or Galileo.
- Maintaining strong interpersonal skills to handle customer inquiries and concerns with professionalism and patience.
- Ensuring accuracy in processing bookings and issuing tickets to prevent errors.
- Developing clear and effective communication, both verbal and written.
- Resolving issues and providing solutions to customers in a timely manner.
- Handling multiple bookings and inquiries simultaneously, especially during peak travel times.
- Providing a basic understanding of global geography and airline routes.
- Upselling and cross-selling additional services to maximize revenue.
- Effectively managing time to meet customer needs promptly.
- Collaborating with colleagues and other departments to ensure smooth operations.
Requirements:
To succeed in this role, you will need:
- Knowledge of airline reservation systems.
- Strong customer service skills.
- Attention to detail.
- Effective communication skills.
- Problem-solving skills.
- Multitasking abilities.
- Geographical knowledge.
- Sales skills.
- Time management skills.
- Collaboration skills.
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