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Reservations Coordinator

1 month ago

Bengaluru, Karnataka, India sysotel Full time

**Job Summary for Reservations Assistant at Sysotel**

As a Reservations Assistant at Sysotel, you will be responsible for processing reservation requests from clients, handling daily correspondence, and providing exceptional customer service. This role requires a strong command of English and excellent communication skills.

**Key Responsibilities:**

  • Reservation Processing: Process reservation requests from clients as per the hotel's requirements.
  • Daily Correspondence: Handle daily correspondence, including responding to client inquiries and resolving issues.
  • Customer Service: Provide exceptional customer service to clients, including answering calls and responding to emails.
  • Revenue Maximization: Maximize revenue by up-selling and promoting hotel services.
  • Information Management: Accurately file all information regarding reservations and past bookings.
  • Deposit Management: Post advanced deposits to individual reservations and perform deposit audits.
  • Communication: Send confirmation of reservations and communicate with clients regarding their bookings.

**Requirements:**

  • English Language Proficiency: Must possess professional telephone etiquette and have an excellent command of the English language.
  • Analysis and Problem-Solving: Must be able to analyze client situations and make suggestions.
  • Verbal and Written Communication: Demonstrates clear and effective verbal and written skills for the purpose of obtaining and conveying information to clients, technicians, management, and team members.
  • Education and Qualifications: Relevant qualification, preferably a College/University degree in Tourism.
  • Work Experience: Able to work rapidly and accurately.