Air Travel Coordinator

3 weeks ago


Bengaluru, Karnataka, India TRAWELMART WORLD TOURS PRIVATE LIMITED Full time
Job Description

At Trawelmart World Tours Private Limited, we are seeking a highly skilled and experienced Air Ticketing Agent to join our team. The ideal candidate will have a proven track record of expertise in Amadeus and a strong knowledge of airline industry practices, fare structures, and ticketing procedures.

Key Responsibilities:
  1. Flight Reservations: Utilize Amadeus to make flight reservations according to customer preferences and specifications, providing information on flight options, schedules, and fares to assist customers in making informed decisions.
  2. Ticketing and Issuance: Issue electronic and paper tickets using Amadeus system, ensuring accuracy in passenger details and travel information, verifying ticket information, including pricing, rules, and restrictions.
  3. Customer Service: Address customer inquiries, concerns, and requests related to air travel, assist passengers with rebooking, cancellations, and modifications to existing reservations.
  4. Documentation: Ensure all necessary travel documents and visas are in order before completing ticket issuance, maintain accurate and organized records of transactions and customer interactions.
  5. Compliance and Regulations: Stay informed about airline policies, industry regulations, and changes in Amadeus functionality, ensure compliance with airline and industry standards in all ticketing procedures.
  6. Collaboration: Collaborate with colleagues, airline representatives, and other stakeholders to resolve issues and provide efficient service, work closely with other departments to coordinate travel arrangements for group bookings or special requests.
  7. Problem Resolution: Address and resolve booking discrepancies, payment issues, and other challenges that may arise during the ticketing process.
  8. Continuous Learning: Stay updated on Amadeus system updates and enhancements through training sessions and self-directed learning, ensuring continuous improvement of skills and knowledge.

Qualifications and Skills:

  • Proven experience as an Air Ticketing Agent with expertise in Amadeus.
  • Strong knowledge of airline industry practices, fare structures, and ticketing procedures.
  • Excellent communication and customer service skills.
  • Attention to detail and accuracy in data entry.
  • Ability to work under pressure and meet tight deadlines.
  • Familiarity with travel regulations and visa requirements.
  • Proficient in using Amadeus system for flight reservations and ticketing.

Education and Certification:

  • High school diploma or equivalent (additional education in travel and tourism is a plus).
  • Certification in Amadeus system operations.


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