Chief Enterprise Solutions Architect

1 week ago

Bengaluru, Karnataka, India Amadeus Full time

Amadeus Hospitality business unit is a leader in the industry, aiming to deliver modern and innovative solutions to customers, enabling them to run their businesses efficiently and profitably.

The mission of Amadeus' Hotel IT team is to design and deliver high-performance systems that can process tens of thousands of requests per second with accuracy. Our SaaS platforms serve millions of users seeking information and reservations from hotels worldwide. With our proven ability to build mission-critical software for the global travel industry, we create technology solutions for the hospitality sector including: reservations and distribution, data acquisition, search engines, payment processing, hotel operations, business intelligence, and revenue management.

The functional architect role is crucial in designing solutions for customers, ensuring consistency with Amadeus product vision. This position serves as a bridge between customer-facing teams/product managers and internal Amadeus development teams. You will participate in customer calls when detailed knowledge is needed and be involved during various phases of customer programs (pre-sales, discovery, high-level solutioning, detailed solutioning, etc.).

This role requires a candidate who enjoys mixing business acumen and technical knowledge, skilled at managing stakeholders, understanding customer requirements from a business and functional/technical perspective, balancing Amadeus needs against customer demands, designing solutions, communicating, and coordinating with internal teams.

Candidate responsibilities include interacting with Product Managers or directly with customers to ensure a full understanding of business needs and customer constraints. Combine focus on customer expectations and integration of Amadeus strategy for any proposal. Be responsible for the design of solutions, at the platform or application level, coordinating with necessary teams to reach an agreement, ensuring solution consistency cross-projects, cross-applications, identifying gaps, and tracking dependencies.

Lead studies, analyze cross-functional requirements, and other cross-organization, cross-functional solutions by interacting with all stakeholders (architects, technical and functional experts, delivery teams, etc.). Understand how functions work and promote cross-business synergies and Amadeus vision via solution recommendations. Understands how main business drivers may impact own area. Can assess complex problems with broad impact on the activity, improve processes, recommend solutions, and risk mitigation plans. Able to communicate complex information.

Contribute to break vision down into achievable actions while keeping global consistency and feasibility over areas. Communicate progress on solutions and agreements at any stage of the mission within the core team. Document and present solution recommendations to all stakeholders during solution review forums, explaining complex technical information in simple ways to a diverse audience.

Handover the solution, when validated, to the R&D teams when entering development phase. Share knowledge and collaborate with diverse people (customer, to functional or technical profiles). Required skills include previous experience in a similar role (Functional architect, Solution Definition Manager, designing solutions in an architectural/development role), full professional proficiency in English, French as a plus, experience in Amadeus hospitality or the hospitality industry as a strong plus, adaptability & flexibility, problem-solving, analytical skills, excellent communication skills, ability to work with a high level of autonomy, based on management directions, ability to lead projects or contribute to broad cross-functional projects, good knowledge of the Amadeus business appreciated, Engineering degree, 7+ years of professional experience.

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