IT Service Delivery Manager
5 days ago
Job Title: IT Service Delivery Manager
At Ssquad, we are seeking a skilled IT Service Delivery Manager to oversee the delivery of high-quality IT services to internal and external stakeholders. This role ensures that IT services meet agreed-upon service levels, align with business goals, and adhere to industry best practices.
Key Responsibilities:
- Oversee end-to-end delivery of IT services, ensuring they meet defined SLAs and KPIs.
- Develop and maintain service delivery plans and processes.
- Monitor service performance and identify areas for improvement.
Requirements:
- Bachelor's degree in information technology, Computer Science, or a related field.
- Minimum of 8+ years in IT service delivery or IT management roles.
- Familiarity with ITSM tools (e.g., ServiceNow, Jira Service Management).
Estimated Salary: ₹1200000 - ₹1800000 per annum
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