IT Service Delivery Manager

5 days ago


Bengaluru, Karnataka, India Ssquad Full time

Job Title: IT Service Delivery Manager

At Ssquad, we are seeking a skilled IT Service Delivery Manager to oversee the delivery of high-quality IT services to internal and external stakeholders. This role ensures that IT services meet agreed-upon service levels, align with business goals, and adhere to industry best practices.

Key Responsibilities:

  • Oversee end-to-end delivery of IT services, ensuring they meet defined SLAs and KPIs.
  • Develop and maintain service delivery plans and processes.
  • Monitor service performance and identify areas for improvement.

Requirements:

  • Bachelor's degree in information technology, Computer Science, or a related field.
  • Minimum of 8+ years in IT service delivery or IT management roles.
  • Familiarity with ITSM tools (e.g., ServiceNow, Jira Service Management).

Estimated Salary: ₹1200000 - ₹1800000 per annum



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