IT Service Delivery Manager

1 week ago


Bengaluru, Karnataka, India Ssquad Full time

**Job Title:** IT Service Delivery Manager

**Company Overview:** Ssquad is a leading provider of innovative IT solutions, committed to delivering exceptional service to our clients. We are seeking an experienced IT Service Delivery Manager to join our team.

**Salary:** ₹80,00,000 - ₹1,20,00,000 per annum (including bonuses and benefits)

**Job Description:**

Key Responsibilities:
  • Oversee end-to-end delivery of IT services, ensuring they meet defined SLAs and KPIs.
  • Develop and maintain service delivery plans and processes.
  • Monitor service performance and identify areas for improvement.

**Required Skills and Qualifications:**

  • Bachelor's degree in information technology, Computer Science, or a related field.
  • Minimum 8+ years in IT service delivery or IT management roles.
  • Proven experience in managing teams and working in client-facing environments.

**Benefits:**

  • Competitive salary and bonus structure.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.

**Location:** Initially in Bangalore, after completing probation period moved to Malaysia.



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