IT Service Delivery Manager

2 days ago


Bengaluru, Karnataka, India ProPMO Services Private Limited Full time

Job Description : IT Service Delivery Manager

Key Responsibilities :

Service Management :

Ensure efficient delivery of IT services to meet business requirements and service level agreements (SLAs).

Develop and implement service delivery standards and processes.

Monitor and report on the performance of IT services, addressing any deviations from service level agreements (SLAs).

Relationship Management :

Maintain strong relationships with clients to understand their needs and ensure these are met.

Handle customer complaints and issues related to IT services.

Incident and Problem Management :

Manage and resolve critical incidents and service requests.

Act as the first escalation point for support calls and service requests.

Vendor and Contract Management :

Manage relationships with vendors and suppliers, negotiating contracts for IT services.

Improvement :

Identify opportunities for improvement in the delivery of IT services and implement changes as needed.

Team Leadership :

Lead and manage a team of IT professionals to ensure effective service delivery.

Requirements :

Proven experience in IT service delivery or a similar role.

Strong understanding of IT infrastructure and service management principles.

Excellent project management and leadership skills.



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