Software Delivery Excellence Manager
18 hours ago
We are seeking a seasoned professional to lead our software delivery efforts. As a Software Delivery Excellence Manager, you will oversee the entire software delivery lifecycle, ensuring successful and timely delivery of SaaS products and solutions.
About Us:
APEX IT is a global consulting firm that provides award-winning services to transform customer, employee, and student experiences. With expertise in Salesforce and Oracle solutions, we deliver enterprise-level projects that drive business growth.
Job Responsibilities:
- Delivery Management & Oversight:
- Lead project schedules, budgets, risk mitigation, and client relationships while driving innovation and process optimization.
- Monitor project progress, address challenges, and ensure adherence to delivery processes.
- Manage resource planning, assessing project requirements, and aligning resources accordingly.
- Provide strategic support during presales, ensuring successful deal closures.
Client & Stakeholder Engagement:
- Build strong relationships with clients and stakeholders, ensuring their needs are met and escalating issues as needed.
- Cultivate customer rapport to boost satisfaction, loyalty, and retention.
Team Leadership & Development:
- Provide technical leadership across digital project implementations, guiding cross-functional teams.
- Foster team growth through career development, cross-training, and contingency planning.
Continuous Improvement & Innovation:
- Continuously evaluate and improve software delivery processes, driving efficiency across the development lifecycle.
Required Skills and Qualifications:
- Proven expertise in managing SaaS software delivery, implementations, and client support.
- Strong leadership, problem-solving, and critical thinking skills.
- Extensive experience in project management, including budgeting, scheduling, and risk management.
Estimated Salary: $120,000 - $180,000 per annum
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