IT Service Delivery Manager Lead

2 weeks ago


Bengaluru, Karnataka, India Ssquad Full time

About the Role

We are seeking an experienced IT Service Delivery Manager to lead our team in delivering high-quality IT services to internal and external stakeholders. The ideal candidate will have a proven track record of managing teams, working in client-facing environments, and driving process improvement initiatives.

Key Responsibilities

  • Oversee end-to-end delivery of IT services, ensuring they meet defined SLAs and KPIs.
  • Develop and maintain service delivery plans and processes.
  • Monitor service performance and identify areas for improvement.
  • Manage relationships with third-party vendors and service providers.
  • Ensure vendor performance aligns with contractual obligations and service expectations.

Requirements

  • Bachelor's degree in information technology, Computer Science, or a related field.
  • Minimum of 8+ years in IT service delivery or IT management roles.
  • Proven experience in managing teams and working in client-facing environments.
  • Familiarity with ITSM tools (e.g., ServiceNow, Jira Service Management).
  • Strong understanding of IT infrastructure, networks, and cloud platforms.

Compensation Package

The estimated salary for this role is ₹1200000 - ₹1500000 per annum, depending on qualifications and experience. In addition to a competitive salary, we offer a range of benefits, including health insurance, retirement savings, and opportunities for professional growth and development.



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