Service Delivery Lead
1 week ago
About the Role
Sampoorna Consultants Pvt. Ltd is seeking a highly skilled Service Delivery Lead to join our team in Bangalore, India. This full-time position comes with an estimated salary of ₹ 1,200,000 per annum.
Job Summary
The successful candidate will be responsible for overseeing various tasks, including leading project teams, resolving reliability issues, monitoring progress, tracking KPIs, and managing budgets. A deep understanding of service management principles, frameworks (such as ITIL), and best practices is essential to ensure efficient and effective delivery of services.
Key Responsibilities:
- Monitor and manage desktop support, IT services desk, and VIP support functions to ensure optimal service.
- Maintain high performance levels for service-related processes and implement improvement activities wherever necessary.
- Take ownership of critical incidents, coordinate with resolution parties, and establish effective communication between stakeholders for post-incident reviews.
- Evaluate systems, procedures, and methodologies to support outstanding service delivery.
- Analyze third-party and internal processes and create strategies for service delivery optimization.
- Recommending methods of improvement and ensuring timely implementation for service delivery upgrades.
Requirements
- A bachelor's degree in a relevant field, such as IT or business administration.
- At least 5 years of experience in IT service delivery operations and network management.
- Demonstrated expertise in Major Incident Management, GNOC, and Customer Relationship Management.
- Advanced skills in MS Office applications, including Excel, Word, OneNote, and Outlook; ServiceNow, Microsoft Teams, and SharePoint experience are a plus.
- Excellent documentation skills and attention to detail.
- Ability to communicate effectively with customers and co-workers.
Benefits
- A competitive salary package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
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