Service Delivery Lead

1 week ago


Bengaluru, Karnataka, India Sampoorna Consultants Pvt. Ltd Full time

About the Role

Sampoorna Consultants Pvt. Ltd is seeking a highly skilled Service Delivery Lead to join our team in Bangalore, India. This full-time position comes with an estimated salary of ₹ 1,200,000 per annum.

Job Summary

The successful candidate will be responsible for overseeing various tasks, including leading project teams, resolving reliability issues, monitoring progress, tracking KPIs, and managing budgets. A deep understanding of service management principles, frameworks (such as ITIL), and best practices is essential to ensure efficient and effective delivery of services.

Key Responsibilities:

  • Monitor and manage desktop support, IT services desk, and VIP support functions to ensure optimal service.
  • Maintain high performance levels for service-related processes and implement improvement activities wherever necessary.
  • Take ownership of critical incidents, coordinate with resolution parties, and establish effective communication between stakeholders for post-incident reviews.
  • Evaluate systems, procedures, and methodologies to support outstanding service delivery.
  • Analyze third-party and internal processes and create strategies for service delivery optimization.
  • Recommending methods of improvement and ensuring timely implementation for service delivery upgrades.

Requirements

  • A bachelor's degree in a relevant field, such as IT or business administration.
  • At least 5 years of experience in IT service delivery operations and network management.
  • Demonstrated expertise in Major Incident Management, GNOC, and Customer Relationship Management.
  • Advanced skills in MS Office applications, including Excel, Word, OneNote, and Outlook; ServiceNow, Microsoft Teams, and SharePoint experience are a plus.
  • Excellent documentation skills and attention to detail.
  • Ability to communicate effectively with customers and co-workers.

Benefits

  • A competitive salary package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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