IT Service Delivery Expert
4 weeks ago
We are seeking a highly skilled IT Service Delivery Expert to join our team at Sampoorna Consultants Pvt. Ltd.
Salary & BenefitsThe estimated annual salary for this role is ₹1,200,000 - ₹1,800,000, depending on experience and qualifications.
Our comprehensive benefits package includes health insurance, retirement plan, paid time off, and opportunities for professional growth and development.
Job DescriptionThis full-time position involves overseeing the delivery of IT services to clients, ensuring seamless execution and meeting customer expectations.
You will be responsible for leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs, and managing budgets.
Key Responsibilities:- Develop and implement service management strategies to improve efficiency and effectiveness
- Lead project teams to deliver high-quality IT services
- Maintain strong relationships with clients and stakeholders
- Analyze complex situations, identify problems, and propose effective solutions
- Oversee budgeting, cost management, and financial planning for service delivery
To be successful in this role, you will need:
- A deep understanding of service management principles, frameworks (such as ITIL), and best practices
- Strong interpersonal and communication skills to build and maintain client relationships
- Leadership qualities to guide and motivate team members
- Project management skills to plan, organize, and coordinate resources, timelines, and deliverables
- Problem-solving skills to analyze complex situations and propose effective solutions
- Familiarity with budgeting, cost management, and financial planning
We provide a dynamic work environment that fosters growth, learning, and collaboration.
As an IT Service Delivery Expert at Sampoorna Consultants Pvt. Ltd., you will have opportunities to develop your skills, advance your career, and make a meaningful impact on our clients' success.
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