IT Service Delivery Expert
2 weeks ago
**Job Summary:**
We are seeking a highly skilled IT Service Delivery Expert to join our team at Garrett - Advancing Motion. This is an exciting opportunity to leverage your expertise in service management and contribute to the smooth operation of our technology systems.
The successful candidate will be responsible for ensuring timely service delivery, adhering to quality standards, and efficiently resolving incidents. Additionally, you will collaborate closely with external service providers to optimize service offerings, address gaps, and drive continuous improvement.
This role requires strong analytical and problem-solving skills, as well as excellent communication and stakeholder management abilities. If you have experience in IT Service Management (ITSM) frameworks and methodologies, and are passionate about delivering high-quality services, we encourage you to apply.
Key Responsibilities:
- Develop and implement a comprehensive service management framework to ensure service delivery aligns with business objectives.
- Analyze customer service metrics and trends, providing valuable insights to management.
- Lead the setup, implementation, and governance of Service Integration and Management (SIAM) frameworks.
- Provide inputs for annual operating plans and contribute to effective financial planning and management.
Required Skills and Qualifications:
- Bachelor's degree in Information Technology or related field.
- 3-5 years of experience in service management roles, preferably in a large-scale organization.
- Strong expertise in ITSM frameworks and methodologies.
- Experience with asset management, including hardware and software asset disposal processes.
- Certification in ITIL or related disciplines is highly desirable.
Estimated Salary: $85,000 - $110,000 per annum.
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