IT Service Delivery Expert

1 week ago


Bengaluru, Karnataka, India NTT Full time

About the Role:

The Managed Services Cross Technology Engineer (L2) is a key member of our IT Service Delivery team, responsible for providing a managed service to clients to ensure their IT infrastructure and systems remain operational.

Key Responsibilities include:

  • Providing proactive monitoring, identifying, investigating, and resolving of technical incidents and problems.
  • Restoring service to clients through the effective application of technical/process knowledge.
  • Reviewing client requests or tickets and applying technical/process knowledge to resolve them without breaching service level agreement (SLA).
  • Focusing on second-line support for incidents and requests with a medium level of complexity, across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc.

Requirements:

To be successful in this role, you will need:

  • Minimum 5 years of experience & relevant 3 years of experience in Cyber Security operations.
  • Certifications: CCNA or CEH or Comp TIA Security+ and Cyber certification from OEM or CyberArk certified.
  • Strong knowledge of SOC L2 processes and procedures, including Incident Validation, Analysis, Solution recommendation, and Escalation resolution.
  • Excellent communication and problem-solving skills.

About NTT DATA:

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success.



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