IT Service Delivery Expert
1 week ago
About the Role:
The Managed Services Cross Technology Engineer (L2) is a key member of our IT Service Delivery team, responsible for providing a managed service to clients to ensure their IT infrastructure and systems remain operational.
Key Responsibilities include:
- Providing proactive monitoring, identifying, investigating, and resolving of technical incidents and problems.
- Restoring service to clients through the effective application of technical/process knowledge.
- Reviewing client requests or tickets and applying technical/process knowledge to resolve them without breaching service level agreement (SLA).
- Focusing on second-line support for incidents and requests with a medium level of complexity, across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc.
Requirements:
To be successful in this role, you will need:
- Minimum 5 years of experience & relevant 3 years of experience in Cyber Security operations.
- Certifications: CCNA or CEH or Comp TIA Security+ and Cyber certification from OEM or CyberArk certified.
- Strong knowledge of SOC L2 processes and procedures, including Incident Validation, Analysis, Solution recommendation, and Escalation resolution.
- Excellent communication and problem-solving skills.
About NTT DATA:
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success.
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