Service Delivery Expert

5 days ago


Bengaluru, Karnataka, India JLL Full time

JLL is a leading real estate and investment management company that empowers its employees to shape a brighter future. We're looking for a skilled Service Delivery Expert to join our team. The ideal candidate will have a strong background in IT service delivery and excellent communication skills.

Key Responsibilities:

  • Oversee and drive Incident Management activities, ensuring adherence to best practice and industry standards.
  • Coordinate regular updates to key stakeholders regarding Major Incidents.
  • Ensure timely and accurate communication of incident status, impact, and resolution progress.
  • Facilitate post-incident reviews to identify learnings and recommendations.
  • Develop metrics and performance indicators to monitor incident management effectiveness.
  • Conduct training sessions and workshops to educate colleagues on incident management principles and procedures.
  • Provide guidance and mentorship to the incident management team.

Requirements:

  • Graduate in a technology-related field.
  • 5-10 years of experience in IT Service Delivery.
  • Experience utilizing Service Now toolset.
  • Certifications in IT service management frameworks, such as ITIL or similar.
  • Experience working within a global matrixed environment.
  • Exceptional communication and negotiation skills.
  • Excellent organizational and presentation skills.


  • Bengaluru, Karnataka, India Sampoorna Consultants Pvt. Ltd Full time

    Job OverviewWe are seeking a highly skilled IT Service Delivery Expert to join our team at Sampoorna Consultants Pvt. Ltd.Salary & BenefitsThe estimated annual salary for this role is ₹1,200,000 - ₹1,800,000, depending on experience and qualifications.Our comprehensive benefits package includes health insurance, retirement plan, paid time off, and...


  • Bengaluru, Karnataka, India SAP Full time

    Job Title: Service Delivery Expert - SAP Technology SolutionsAt SAP, we are seeking a highly skilled Service Delivery Expert to join our team. This role plays a pivotal part in ensuring the delivery of quality services to our customers.The Service Delivery Expert will serve as the primary point of contact for the delivery organization, ensuring seamless...


  • Bengaluru, Karnataka, India TE Connectivity Full time

    Role Description Job OverviewWe are seeking a Service Delivery Expert to support the TE Order-to-Cash Process, playing a key role in the business's success. The ideal candidate will work in the background to support the Customer Service Organization and intercompany business.Key Responsibilities:Deliver an extraordinary customer experience by ensuring each...


  • Bengaluru, Karnataka, India SAP Full time

    We help organizations thrive in a rapidly changing world.At SAP, we empower our customers to be their best by delivering innovative solutions that drive business success. Our collaborative culture and shared passion for excellence enable us to create a workplace that values diversity, flexibility, and purpose-driven work.Our team of experts is dedicated to...


  • Bengaluru, Karnataka, India Microland Full time

    Key ResponsibilitiesAs a Service Delivery Expert at Microland, you will be responsible for ensuring excellent customer service, maintaining strong relationships with customers and third-party vendors, and driving repeat business.Key DeliverablesProvide customers with information on equipment rental or purchase options.Develop contracts for commercial...


  • Bengaluru, Karnataka, India NTT Full time

    About the Role:The Managed Services Cross Technology Engineer (L2) is a key member of our IT Service Delivery team, responsible for providing a managed service to clients to ensure their IT infrastructure and systems remain operational.Key Responsibilities include:Providing proactive monitoring, identifying, investigating, and resolving of technical...


  • Bengaluru, Karnataka, India Live Connections Full time

    Job Title: Service Delivery PartnerJob Summary: We are seeking an experienced Delivery Partner to manage large accounts in the IT sector. The ideal candidate should have a strong background in applications, infrastructure, data, and ERP, with experience in both development and AMS engagements.Key Responsibilities:Drive innovation in delivery processesManage...

  • Delivery Head

    1 week ago


    Bengaluru, Karnataka, India NETSACH GLOBAL Full time

    About the Role:NETSACH GLOBAL is seeking a seasoned Cybersecurity expert to fill the position of Delivery Head. As a key member of our team, you will be responsible for overseeing the delivery of cybersecurity services and solutions to our clients.Key Responsibilities:Lead the delivery of cybersecurity projects and servicesCollaborate with cross-functional...


  • Bengaluru, Karnataka, India Awign Expert Full time

    About Awign Expert:Awign Expert is an Enterprise focused platform that helps businesses Hire, Assess and Manage high skilled resources for Gig Based Projects. We provide our Experts a gateway to work for and build a freelance/consulting career with large scale Enterprises.We are a newly launched business division of Awign, which is one of the pioneers and...


  • Bengaluru, Karnataka, India People First Consultants Full time

    Job Title: Service Delivery ManagerJob Summary:People First Consultants is seeking a highly skilled Service Delivery Manager to lead our team in delivering exceptional client experiences. As a Service Delivery Manager, you will be responsible for managing a team of 120-150 associates with 56 Team Leaders. Your primary goal will be to drive process and...


  • Bengaluru, Karnataka, India People First Consultants Full time

    Job Title: Service Delivery ManagerAt People First Consultants, we are seeking a highly skilled Service Delivery Manager to join our team in Bengaluru. As a key member of our operations team, you will be responsible for managing a team of 120-150 associates with 56 Team Leaders.Key Responsibilities:Manage client relationships and ensure timely delivery of...


  • Bengaluru, Karnataka, India SAP Full time

    About the RoleWe are seeking a highly motivated and customer-centric Delivery Support Expert to join our team at SAP. In this role, you will work closely with our delivery teams to deliver value to our SAP internal customers globally.Key ResponsibilitiesInterface with agile delivery teams and external partners to achieve balanced resource demands and...


  • Bengaluru, Karnataka, India NTT DATA Full time

    Role OverviewThe Senior Manager, IT Client Service is a critical position within NTT DATA that oversees the performance of service delivery for all corporate IT services provided to NTT Limited regions and service divisions. This role contributes to and executes on strategic direction, leading a team of service delivery experts who provide a partnership...


  • Bengaluru, Karnataka, India JLL Full time

    Empower Your CareerJLL is a global leader in real estate and investment management services. We're seeking an experienced Senior Service Delivery Analyst to join our team in Bengaluru, KA.Key Responsibilities:Oversee and drive Incident Management activities, ensuring adherence to best practice and industry standards.Coordinate regular updates to key...


  • Bengaluru, Karnataka, India Tangoe Full time

    Job TitleService Delivery Analyst- FixedJob SummaryWe are seeking a highly skilled and detail-oriented Service Delivery Analyst to join our team at Tangoe. In this role, you will be responsible for providing critical support and management of customer fixed and mobile carrier invoices, ensuring invoices are received, processed, and allocated according to...


  • Bengaluru, Karnataka, India SAP Full time

    About the RoleWe are seeking a highly motivated and customer-centric Delivery Support Expert to work with our delivery teams (internal and external) to deliver value to our SAP internal customers globally.This role requires excellent people skills, a good overview of SAP's systems & processes as well as enthusiasm and dedication towards our customers.Key...


  • Bengaluru, Karnataka, India BT Group Full time

    Job Description: We are seeking a talented Technical Delivery Expert to join our team at BT Group. As a key member of our delivery team, you will play a crucial role in supporting the full cycle delivery of commercial outcomes for technology developments and solutions.Key Responsibilities: Support the resolution of risks and issues relating to delivery and...


  • Bengaluru, Karnataka, India SAP Full time

    Transforming Customer Experience with SAP Enterprise Cloud ServicesAt SAP, we're committed to delivering exceptional customer experiences through our Enterprise Cloud Services. As a Service Delivery Specialist, you'll play a pivotal role in safeguarding and optimizing customers' investments in SAP Enterprise Cloud Services. Your primary responsibility will...


  • Bengaluru, Karnataka, India Lenovo Full time

    Job SummaryLenovo is seeking an exceptional Service Delivery Specialist to join our services team. As a key member, you will be the single point of contact for a select portfolio of accounts, providing customer advocacy, escalation management, and coordination of resources between the customer organization and Lenovo.Key ResponsibilitiesGlobal, single point...


  • Bengaluru, Karnataka, India CAPCO Full time

    About CAPCOCAPCO is a global technology and management consulting firm that offers innovative solutions to clients across the banking, financial, and energy sectors. Our team of experts works closely with clients to deliver cutting-edge projects that transform the financial services industry.Job Title: Technology Delivery Lead - JavaWe are seeking a highly...