Delivery Support Expert

2 weeks ago


Bengaluru, Karnataka, India SAP Full time

About the Role

We are seeking a highly motivated and customer-centric Delivery Support Expert to work with our delivery teams (internal and external) to deliver value to our SAP internal customers globally.

This role requires excellent people skills, a good overview of SAP's systems & processes as well as enthusiasm and dedication towards our customers.

Key Responsibilities

  • Day-to-day interfacing with agile delivery teams and external partners to achieve a balanced resource demand/supply that meets our financial objectives.
  • Day-to-day management of our financial goals and risks.
  • Contract signing and managing contract compliance and risk management (project and business risks) with our delivery partners.
  • Manage delivery of service level agreements (SLAs) by the partners with appropriate actions when required.
  • Initiate/manage resources on-boarding/off-boarding/change management and continuously work with delivery teams to monitor/manage resource performances as required.
  • Ensure seamless alignment across multiple SAP internal and external stakeholders as required.

Requirements

  • Hands-on experience with SAP internal processes and systems, project management; working knowledge of agile/SAFe principles and practices is highly desirable.
  • Track record of successfully managing large and complex customer engagements with multiple delivery parties involved.
  • Strong project management skills.
  • Accustomed to working with global virtual matrix organization.
  • Fluency both written and spoken in English.

What You'll Learn

MS Office Teams, Excel, PPT proficiency

SAP internal systems

Savvy vendor management

SAP internal tools

SAFe60

About SAP

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.

We Win with Inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best.



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