Delivery Support Specialist
3 weeks ago
About the Role
We are seeking a highly motivated and customer-centric Delivery Support Expert to join our team at SAP. As a key member of our delivery teams, you will be responsible for delivering value to our SAP internal customers globally.
Key Responsibilities
- Interface with agile delivery teams and external partners to achieve balanced resource demands and supply that meet our financial objectives.
- Manage day-to-day financial goals and risks.
- Sign and manage contracts with delivery partners, ensuring compliance and risk management.
- Monitor and manage service level agreements (SLAs) with partners, taking appropriate actions when required.
- Initiate and manage resource onboarding, offboarding, and change management, working closely with delivery teams to monitor and manage resource performance.
- Ensure seamless alignment across multiple SAP internal and external stakeholders.
Requirements
- Hands-on experience with SAP internal processes and systems, project management.
- Working knowledge of agile/SAFe principles and practices is highly desirable.
- Track record of successfully managing large and complex customer engagements with multiple delivery parties involved.
- Strong project management skills.
- Accustomed to working with global virtual matrix organizations.
- Fluency in English, both written and spoken.
Preferred Skills
- MS Office Teams, Excel, PPT proficiency.
- SAP internal systems.
- Savvy vendor management.
What We Offer
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for individual contributions, and a variety of benefit options.
Join Our Community
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.
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