Service Delivery Expert

3 weeks ago


Bengaluru, Karnataka, India Microland Full time

Key Responsibilities

As a Service Delivery Expert at Microland, you will be responsible for ensuring excellent customer service, maintaining strong relationships with customers and third-party vendors, and driving repeat business.

Key Deliverables

  • Provide customers with information on equipment rental or purchase options.
  • Develop contracts for commercial contractors and developers.
  • Train sales staff on best practices in upselling, customer satisfaction, and brand promotion.
  • Manage the work order system, including invoice logging and generation.
  • Instruct customers on equipment operation, care, and maintenance.
  • Inspect rental equipment upon return and process deposits.
  • Increase sales across all channels through effective hiring, training, and management approaches.


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