IT Service Delivery Expert
1 month ago
Nexthink is a pioneering company in the global IT market, shaping the future of digital workplaces. As an IT Service Delivery Expert, you will play a crucial role in driving the delivery of technical services to our customers, ensuring seamless integration of Nexthink solutions into their enterprises.
**Job Summary:**
We are seeking an experienced IT professional to join our team as an IT Service Delivery Expert. In this role, you will be responsible for delivering high-quality services to our customers, aligning with their business objectives and goals.
**Key Responsibilities:**
- Provide technical expertise to customers, ensuring successful implementation and adoption of Nexthink solutions
- Collaborate with cross-functional teams to drive customer success, including sales, support, and partner success
- Develop and maintain relationships with customers, understanding their needs and providing tailored solutions
- Conduct thorough analysis of Nexthink data to provide actionable insights and recommendations to customers
- Lead and manage projects, ensuring timely delivery and high-quality results
- Identify opportunities for automation and process improvement, implementing changes to enhance customer experience
**Requirements:**
- Bachelor's degree in Computer Science or related field
- 8-10 years of experience in technical consulting, analytics, and automation
- Strong analytical and problem-solving skills, with ability to communicate complex technical concepts to non-technical stakeholders
- Experience with Nexthink or similar DEM tools preferred
- Excellent communication and interpersonal skills, with ability to work effectively in a team environment
**Benefits:**
- Competitive salary: $120,000 - $180,000 per year
- Comprehensive health insurance package, including medical, dental, and vision coverage
- Generous paid time off policy, including vacation, sick leave, and holidays
- Opportunities for professional growth and development, including training and education assistance
- A dynamic and inclusive work environment, with a diverse team of professionals from around the world
**Location:** Remote (hybrid model), with opportunities for travel to customer sites as needed
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