IT Service Delivery Expert

1 month ago


Bengaluru, Karnataka, India Nexthink Full time

Nexthink is a pioneering company in the global IT market, shaping the future of digital workplaces. As an IT Service Delivery Expert, you will play a crucial role in driving the delivery of technical services to our customers, ensuring seamless integration of Nexthink solutions into their enterprises.

**Job Summary:**

We are seeking an experienced IT professional to join our team as an IT Service Delivery Expert. In this role, you will be responsible for delivering high-quality services to our customers, aligning with their business objectives and goals.

**Key Responsibilities:**

  • Provide technical expertise to customers, ensuring successful implementation and adoption of Nexthink solutions
  • Collaborate with cross-functional teams to drive customer success, including sales, support, and partner success
  • Develop and maintain relationships with customers, understanding their needs and providing tailored solutions
  • Conduct thorough analysis of Nexthink data to provide actionable insights and recommendations to customers
  • Lead and manage projects, ensuring timely delivery and high-quality results
  • Identify opportunities for automation and process improvement, implementing changes to enhance customer experience

**Requirements:**

  • Bachelor's degree in Computer Science or related field
  • 8-10 years of experience in technical consulting, analytics, and automation
  • Strong analytical and problem-solving skills, with ability to communicate complex technical concepts to non-technical stakeholders
  • Experience with Nexthink or similar DEM tools preferred
  • Excellent communication and interpersonal skills, with ability to work effectively in a team environment

**Benefits:**

  • Competitive salary: $120,000 - $180,000 per year
  • Comprehensive health insurance package, including medical, dental, and vision coverage
  • Generous paid time off policy, including vacation, sick leave, and holidays
  • Opportunities for professional growth and development, including training and education assistance
  • A dynamic and inclusive work environment, with a diverse team of professionals from around the world

**Location:** Remote (hybrid model), with opportunities for travel to customer sites as needed



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