Senior Director of Service Excellence
3 days ago
We are seeking a highly skilled and experienced Senior Director of Service Excellence to join our team at Vedak, Expert Network. As a key member of our leadership team, you will play a pivotal role in driving service delivery excellence across our operations.
About VedakVedak is a fast-growing expert network company that connects global consulting firms with top-tier experts. Founded in 2016, we serve leading management consulting firms with expert calls, CXO surveys, and fractional CXO placements. Our dynamic work environment fosters creativity, professional growth, and a commitment to excellence in the expert network industry.
Job DescriptionAs the Senior Director of Service Excellence, you will lead our teams to new heights, driving innovation and ensuring we consistently exceed client expectations in a fast-paced, global market. Key responsibilities include:
- Overseeing end-to-end service delivery to clients, resource management, and ensuring high-quality outcomes and client satisfaction.
- Utilizing data analytics to develop and implement innovative service delivery strategies based on market trends and client feedback.
- Cultivating a high-performance culture within delivery teams of Key Account Managers, Project Coordinators, and Recruiters.
- Architecting and implementing scalable processes for operational efficiency.
To be successful in this role, you will need:
- Bachelor's degree in Business Administration, Management, or related field; MBA preferred.
- 10+ years of experience in service delivery or operations management, preferably in consulting or professional services.
- Proven track record of leading and developing high-performing teams.
The estimated annual salary for this position is $150,000 - $200,000, depending on experience. We offer competitive compensation, performance bonuses, comprehensive health benefits, and a dynamic work environment that encourages innovation and personal growth.
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