Customer Service Director

3 weeks ago


Bengaluru, Karnataka, India Nk Realtors Full time
Customer Service Director Job Summary:

NK Realtors seeks an experienced Customer Service Director to lead our customer service team and drive customer satisfaction. The ideal candidate will possess strong leadership skills, excellent communication skills, and a proven track record of success in customer-facing roles.

About the Role:

The Customer Service Director will be responsible for developing and implementing customer service strategies to drive customer satisfaction and loyalty. This includes providing mentorship and coaching to team members, setting clear goals and expectations, and fostering a collaborative team culture.

Responsibilities:
  • Develop and implement customer service strategies to drive customer satisfaction and loyalty.
  • Lead and manage a high-performing customer service team to deliver exceptional results.
  • Build and maintain strong relationships with customers, brokers, and other stakeholders to drive business growth.
Requirements:
  • Proven track record of success in customer-facing roles with a focus on customer satisfaction and team management.
  • Excellent communication and interpersonal skills with the ability to work effectively with diverse stakeholders.
  • Strong analytical and problem-solving skills with the ability to analyze complex data and make informed decisions.
Estimated Salary Range:

₹9,00,000 - 11,00,000 per annum



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