OCI Service Delivery Expert

10 hours ago


Bengaluru, Karnataka, India Wenger & Watson Inc. Full time

About Wenger & Watson Inc.:

We are a leading provider of cloud solutions, dedicated to helping businesses achieve their goals through innovative technology. Our team of experts is passionate about delivering exceptional service and support to our customers.

Role Overview:

The Cloud Reliability Specialist will play a critical role in ensuring the smooth operation of our customers' OCI platforms. This includes providing 3rd level support, handling Change Requests, and collaborating on small projects.

Main Responsibilities:

  • Provide expert-level support for OCI-related issues
  • Collaborate with customers to understand their requirements and develop solutions
  • Develop and maintain documentation for OCI processes and procedures
  • Work closely with internal teams to ensure seamless delivery of services

Requirements:

  • 5+ years of experience in IT, with a focus on support roles
  • 3+ years of experience working directly on OCI
  • Strong understanding of cloud solutions and architecture

Preferred Skills:

  • Experience with OCI networking and security
  • Knowledge of DevOps tools and methodologies
  • Familiarity with Linux environments and configuration
  • Experience with Oracle databases

Education and Certifications:

  • Oracle Cloud Infrastructure 2023 Architect Associate Qualifications/Certifications :
  • Professional OCI certifications or Hashicorp Terraform Associate

Salary: £60,000 - £80,000 per annum, depending on experience



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