Media and Entertainment Service Delivery Expert

5 days ago


Bengaluru, Karnataka, India Snaphunt Full time
About the Role

We are seeking a skilled Client Servicing professional to join our team at Snaphunt. As a Media and Entertainment Service Delivery Expert, you will be responsible for delivering exceptional service standards and advice to clients.

Key Responsibilities
  • Main Point of Contact: Act as the primary point of contact for clients, resolving their enquiries, complaints, and service-related issues.
  • Collaboration with Internal Stakeholders: Work closely with internal stakeholders to resolve client issues efficiently.
  • Issue Resolution and Improvement: Perform root cause analysis of issues and non-compliance of service levels, identifying opportunities for improvement and implementing solutions.
  • Account Planning: Develop account plans to enhance service delivery and drive business growth.
About You
  • Experience: Minimum 2 years of experience in a similar role within Media & Entertainment, including solid experience in client servicing.
  • Skills and Qualifications: Good interpersonal and communication skills, ability to work with multiple stakeholders, and strong networker and relationship builder.
  • Personal Traits: Adaptable, thrives in changing environments, and enjoys finding creative solutions to problems.
About Us

Our company took flight 25 years ago, with just 3 people, and has since grown to spread its wings worldwide across 8 countries, with 12 business verticals and a task force of 7500 employees. We are committed to delivering exceptional service to our clients and are looking for talented professionals like you to join our team.

Compensation and Benefits

The estimated salary for this role is $80,000 - $110,000 per year, depending on location and experience. Our company offers a range of benefits, including health insurance, retirement plans, and opportunities for professional growth and development.



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